Rose Guarantee

Garden Roses LLC guarantees our roses to be true to name and healthy when shipped. Planting and growing instructions are included with every shipment. In the rare event that a plant fails, notify us within 1 year of receipt, and you may choose to have a one-time replacement (if available), a credit, or a refund of the price of the plant.

Refunds are made in the same manner payment was received. While we do offer to combine multiple orders into 1 shipment to save on shipping costs (and refund the excess prior to shipping), once an order has shipped, shipping charges are non-refundable. We cannot be responsible for weather extremes, animal damage, neglect or improper care (such as over/under watering or spray damage).

Please remember that orders placed prior to 10:00 PM EST on January 9th 2024, are automatically scheduled for Spring 2024 shipment (unless you've reached out to us to request a later date).

Orders placed after 10:00 PM EST on January 9th 2024 are required to select either "Spring '24," "Fall '24", or "Spring '25."

We will mail out your roses at an appropriate time for planting in your area (if you do not specify a shipping date). Visit our Shipping Policies page for more details. Please select roses that are hardy in your climate zone. If you wish, we’ll help you with those decisions. If you have questions or concerns about your roses, please contact us via our contact form, email (, or phone/text: (484) 294-6927.