Garden Roses LLC guarantees our roses to be true to name and healthy when shipped. Planting and growing instructions are included with every shipment. In the rare event that a plant fails, notify us within 1 year of receipt, and you may choose to have a one-time replacement of the same cultivar (if available), an alternative rose cultivar, or store credit.
While we do offer to combine multiple orders into 1 shipment to save on shipping costs (and refund the excess prior to shipping), once an order has shipped, shipping charges are non-refundable. We cannot be responsible for weather extremes, animal damage, neglect or improper care (such as over/under watering or spray damage).
We will mail out your roses at an appropriate time for planting in your area (if you do not specify a shipping date). Visit our shipping policies page for more details. Please select roses that are hardy in your climate zone. If you wish, we’ll help you with those decisions.
