Shipping Policies

Similar to many other own-root rose nurseries, we ship our roses in quart-sized (5") pots.

We do our best to catch multiple orders from the same customer and manually refund excess shipping charges to ship multiple orders together in the same shipment. This is not automatically done by a computer, it is manually done by Nate. Nate isn't perfect ( đŸ˜± ) and does sometimes miss things ( 😅 ), so to ensure you receive a refund if you place multiple orders, please reach out via email: Nate@GardenRosesLLC.com, with your order numbers. This is especially important if you've placed orders under multiple email addresses because then they aren't automatically linked under 1 profile. You can also call/text/email your request to add additional roses to your (already placed) order and we can go in and manually add additional roses to an existing order - however, this does take longer, and for very in-demand roses, we recommend placing an additional order and then getting the excess shipping refunded. Thank you!

Please remember that plants are living things. Sometimes they die. Sometimes propagations don't root. Sometimes there are droughts or an unexpectedly late frost. In some cases, specific varieties may not be ready for the requested shipping date. If this is the case, we will proactively reach out to you.

We will discuss the specifics of the delay with you, and offer to:

  1. Delay the shipment until all roses in your order are ready.
  2. Split the order into multiple shipments (in the case of multiple roses ordered with some being ready and some being delayed) at no additional shipping charge.
  3. Offer a refund (on the original payment method).
  4. Offer store credit.
  5. Offer to substitute the delayed rose with a different variety (we will NEVER substitute a rose without prior authorization via writing [i.e. text or email]).

PLEASE ALSO CHECK OUT OUR GUARANTEE, FOUND HERE.

SHIPPING DATES

When placing an order, during the checkout process, there is a section to leave a "Note" on your order. If there is a specific timeframe you'd like your order shipped, please notate it there. For example, if you are planning to be away on a vacation say something like, "I'm going to be on vacation from March 1st to March 15th, please ship my order the week of March 18th." You can also email your preferred timeframe and we will add it as a note to your order. This is not an opportunity to say, "I know my order is allocated to Fall '24, but can you ship Spring '24 instead?"

Your order cannot be "rushed" and shipped at an earlier time slot, but we CAN delay it if you'd prefer a later date. We've had people reach out and say, "Please don't ship my order until fall, we're moving!" Or, "I have SO many roses coming, I'm trying to space out the deliveries, can you wait to send these until fall?" Or, "I'm having foot surgery soon and I won't be physically ready to do a bunch of gardening until later." That is FINE!

All of that being said, it is NOT required to specify a specific week/date.

IF YOU DO NOT SPECIFY A TIMEFRAME, we will ship it based off of your USDA Zone and your estimated last frost date. For our 9a / 9b customers, we will start shipping out the first week of February (for our Spring '24 orders).

We WILL try to ship on Mondays/Tuesdays (in an effort to avoid having your roses sitting in a carrier warehouse on a Saturday or Sunday). 

IF YOU HAVE A CARRIER PREFERENCE, PLEASE LET US KNOW! We've heard from a handful of customers, "Please don't use FedEx for my order," or, "Please use USPS for my order," or "Please use UPS for my order," etc. You can either add it to the "Note" section of your order or email us.